At ph352, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a ph352 player under Philippine law.
Six core principles that guide how ph352 handles your personal information
Summary: ph352 collects personal data to operate its online casino platform, comply with PAGCOR and Philippine legal requirements, and provide you with a safe and personalized gaming experience. We do not sell your data. You have full rights over your information under the Philippine Data Privacy Act of 2012. This policy explains everything in detail.
ph352 ("we," "us," "our," or "the Company") operates the online casino platform accessible at ph352.app. ph352 is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in compliance with Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173).
For the purposes of the Data Privacy Act, ph352 is the Personal Information Controller in respect of the personal data of its registered Players and website visitors. This means ph352 determines the purposes and means of processing your personal data.
ph352 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. Contact details for the DPO are provided in Section 14 of this Policy.
ph352 collects the following categories of personal data from Players and website visitors:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Yes (KYC) |
| Contact Data | Email address, Philippine mobile number, residential address | Yes |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Yes |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Automatic |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Automatic |
| KYC Documents | Scanned copies of government-issued IDs, selfies for liveness verification, proof of address documents | Yes (verification) |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with ph352 | When applicable |
| Preference Data | Responsible gaming settings, notification preferences, language settings | Optional |
ph352 does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health data, religious beliefs, or political affiliations) unless specifically required for responsible gaming assessments or as mandated by PAGCOR regulations.
The majority of personal data ph352 holds about you is provided directly by you during the following interactions:
When you access and use the ph352 Platform, certain technical data is collected automatically through cookies, web beacons, and server logs. This includes your IP address, device identifiers, browser information, pages visited, and session duration. See Section 7 for full details on cookies and tracking technologies.
ph352 may receive personal data about you from the following third-party sources:
ph352 uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, ph352 processes your personal data on the following legal bases:
Note on Sensitive Data: Where ph352 processes sensitive personal information (as defined under the Data Privacy Act), we will always obtain your explicit consent unless processing is required by law or is necessary to protect your vital interests or those of another person.
ph352 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
ph352 engages trusted third-party service providers to assist in operating the Platform. These include payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually bound to process your data only on ph352's instructions and in accordance with applicable data protection law.
ph352 is required by law to share certain personal data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request. ph352 will also disclose personal data to law enforcement agencies where required by a valid court order or where disclosure is necessary to prevent or investigate a crime.
In the event of a merger, acquisition, or sale of all or part of ph352's business, your personal data may be transferred to the acquiring entity as part of the transaction. ph352 will notify affected Players of any such transfer and ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.
ph352 may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting ph352 support.
Important: ph352 will never share your personal data with third-party advertisers, data brokers, or social media platforms for their own commercial purposes. Any data sharing is strictly limited to what is necessary for the operation of the ph352 Platform and compliance with Philippine law.
ph352 uses cookies and similar tracking technologies on the Platform to ensure it functions correctly, to analyze usage patterns, and to personalize your experience. The following types of cookies are used:
You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from using the ph352 Platform. ph352 does not use third-party advertising or tracking cookies that share your data with external ad networks.
ph352 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. ph352 encourages Players to use strong, unique passwords for their accounts and to enable 2FA. If you suspect your account has been compromised, contact ph352 support immediately via live chat.
Data Breach Response: In the event of a personal data breach that poses a real risk of serious harm to affected Players, ph352 will notify the National Privacy Commission (NPC) within 72 hours of discovery and will inform affected Players as soon as practicable, in accordance with NPC Circular No. 16-03.
ph352 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR / AMLA requirements |
| KYC documents | Duration of account + 5 years after closure | AMLA / regulatory compliance |
| Financial transaction records | 5 years from transaction date | AMLA / tax regulations |
| Gaming history | Duration of account + 2 years after closure | PAGCOR regulations |
| Customer support records | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal compliance |
| Technical / log data | 12 months from collection | Security / fraud prevention |
When personal data is no longer required, ph352 will securely delete or anonymize it in accordance with industry best practices. Anonymized data (which can no longer identify you) may be retained indefinitely for statistical and analytical purposes.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by ph352:
To exercise any of these rights, please contact ph352's Data Protection Officer using the contact details in Section 14. ph352 will respond to all data rights requests within 15 business days. We may need to verify your identity before processing your request.
The ph352 Platform is strictly intended for adults aged 21 years and older, in accordance with PAGCOR regulations governing online casino operations in the Philippines. ph352 does not knowingly collect personal data from individuals under the age of 21.
During registration, ph352 requires all applicants to confirm that they are at least 21 years of age. ph352 also conducts age verification as part of the KYC process. If ph352 discovers that a Player has provided false information about their age and is under 21, the account will be immediately suspended, all balances will be forfeited, and any personal data collected will be deleted in accordance with applicable law.
If you are a parent or guardian and believe that a minor has registered for a ph352 account, please contact our support team immediately via live chat so we can take prompt action.
ph352 primarily stores and processes personal data within the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and identity verification services — may process data in other countries.
Where personal data is transferred outside the Philippines, ph352 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Philippine Data Privacy Act. These safeguards may include:
You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting ph352's Data Protection Officer.
ph352 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When we make material changes to this Policy, we will notify registered Players by email and/or by displaying a prominent notice on the ph352 Platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how ph352 protects your personal data. Your continued use of the ph352 Platform after any update constitutes your acknowledgment of the revised Policy.
For significant changes that require your consent (such as new uses of your personal data that are not covered by the original consent you provided), ph352 will seek your explicit consent before the new processing begins.
If you have any questions, concerns, or requests relating to this Privacy Policy or ph352's handling of your personal data, please contact our Data Protection Officer:
ph352 aims to respond to all privacy-related inquiries within 15 business days. For complex requests involving data access, erasure, or portability, we may require up to 30 business days and may need to verify your identity before processing your request.
National Privacy Commission: If you are not satisfied with ph352's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC can be reached through their official government channels. ph352 fully cooperates with all NPC inquiries and investigations.
Your data is safe with us. ph352 is PAGCOR-licensed, DPA 2012 compliant, and built with Filipino players in mind. Join hundreds of thousands of players from Manila, Cebu, Davao, and across the Philippines. Must be 21 years or older to play.